Our promises and terms

Quotes and payment

• Calculator prices are estimates in Canadian dollars. We confirm the final price after checking your file or request, within 2 hours during our opening hours (9 am to 9 pm, seven days a week).
• You pay only after seeing the confirmed price. If it is higher than the estimate and you would rather not go ahead, nothing is charged.
• Payment is due before printing starts, by card through Stripe or by Interac e-transfer. We never see or store your card details.
• The minimum print order is $15.00.

Turnaround promise

• Standard: ready for pickup or dispatch by 6 pm on the second business day after payment. If we are late, we refund 20% of the order.
• Rush: paid before 10 am, ready by 6 pm the same day; paid later, ready by 10 am the next day. If we are late, the rush fee is refunded.
• The promise covers print orders of up to 20 print hours in a stocked colour. Larger orders, batches and design jobs get a specific date with the confirmed price, and the same remedies apply to that date.
• Courier and postal transit times are outside our control and are not covered.

Accuracy and finish

• Parts are printed to within ±0.3 mm, or ±0.5% on dimensions over 60 mm, unless the confirmed price says otherwise.
• Printed parts show layer lines and may show small marks where supports were removed.
• Colours vary slightly between filament batches.

Fit guarantee, reprints and refunds

• If a part is outside the stated tolerance, has a print defect, or a part we designed does not fit as specified, tell us within 14 days. We reprint it free or refund it, at your choice. You do not need to return the part.
• Parts printed correctly from your own file cannot be refunded because the design does not suit your use. Check your design and dimensions, or ask us to check them, before ordering.
• Design packages include one revision. Further changes are billed at $60.00 per hour, quoted first.
• You can cancel for a full refund any time before printing starts.

What we will not print

• Firearm parts or other weapon components.
• Parts where failure could cause injury, such as load-bearing, vehicle safety, medical or child-safety parts.
• Parts for contact with food or drink, unless agreed in writing.
• Trademarked or copyrighted designs you do not have the right to reproduce.

Use of printed parts

• You are responsible for deciding whether a part suits your use. Printed plastic is weaker than moulded plastic, and PLA softens in a hot car or near heat.
• Our liability is limited to the price paid for the order.

Your files and privacy

• Your files stay yours. We use them only to quote and make your order, and we do not share or resell them.
• Files are deleted automatically 90 days after your order. Ask and we will delete them sooner. Backup copies are removed within a further 30 days.
• Your data is stored on a server in Toronto, Canada.
• We keep your name, contact details and order history for orders, invoices and tax records. We do not sell them or use them for advertising.
• We send emails about your order, and one request for a review after it is complete. Nothing else.

Pickup and delivery

• Pickup is free, by appointment, in Toronto. The location is sent when your order is ready.
• We deliver anywhere in Canada by Canada Post or courier. We do not ship outside Canada.
• Delivery is charged at the carrier's rate for your parcel and address. Where a live rate is available you see it, with the carrier's transit estimate, before you send your order. The delivery charge is always shown on your confirmed price before you pay.
• When your order ships we email you the carrier and tracking number.
• Our turnaround promise covers the time until your order is ready to ship. Carrier transit times are estimates from the carrier and are outside our control.