Questions and answers

$5.00 per order, plus $3.00 per print hour, plus material at 6¢ to 10¢ per gram. The minimum order is $15.00. A small clip costs $15.00, a phone stand $18.50, and a large 12-hour part $48.20. The calculator gives an exact figure for your file.

It is an estimate. We check your file in our slicer and confirm the price within 2 hours, before you pay. If the confirmed price is higher than the estimate, you can simply not go ahead; nothing is charged.

Prices are in Canadian dollars. Parts are made in Toronto, so there are no duties or brokerage fees. We do not currently charge HST.

Batches get 10% from 10 parts, 15% from 25 parts, 20% from 50 parts, 30% from 100 parts. Students get 10% off printing with a school email address.

Standard orders are ready within 2 business days of payment, or you get 20% off. Rush orders paid by 10 am are ready the same day; later rush orders are ready by 10 am the next day. Rush costs 50% more, and the rush fee is refunded if we are late.

Batches and design jobs get a specific date with the confirmed price. The 2-day promise covers print orders of up to 20 print hours in a stocked colour.

STL, 3MF, STEP and OBJ, up to 50 MB each. You do not need to slice the file. If you only have a photo, a sketch or a broken part, our design service starts at $40.00.

Yes, if its licence allows it. Download the file and upload it here. We cannot print trademarked or copyrighted designs without the owner's permission.

Yes. We use your files only for your order, never share or resell them, and delete them after 90 days or sooner if you ask.

Within ±0.3 mm, or ±0.5% on dimensions over 60 mm. We check critical dimensions with calipers before handing a part over.

If it is outside the stated tolerance, has a print defect, or a part we designed does not fit as specified, tell us within 14 days. We reprint it free or refund it, and you do not need to ship anything back.

Printed plastic is usually weaker than moulded plastic, especially across the layers. Tell us how the part is loaded and we will choose the material, orientation and wall thickness to suit. We decline parts where failure could injure someone.

Pickup is free, by appointment, in Toronto. The exact location is sent when your order is ready.

Yes, anywhere in Canada by Canada Post or courier. Delivery is charged at the carrier's rate and is always shown on your confirmed price before you pay. When a live rate is available you see it as soon as you enter your postal code. We email you a tracking number when your order ships.

By card through Stripe's secure checkout, or by Interac e-transfer. Payment is due before printing starts, and only after you have seen the confirmed price.

We answer messages 9 am to 9 pm, seven days a week, and reply within 2 hours.